Shipping Policy

Welcome to NY Vanilla. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During high-demand periods or promotions, processing times may be slightly delayed.

Shipping Costs

• Customers are responsible for all shipping costs associated with their orders.

• Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.

• NY Vanilla does not offer free shipping as a standard service.

Promotional Free Shipping

• From time to time, NY Vanilla may run special promotions that include free shipping offers.

• Promotional free shipping terms, eligibility requirements, and applicable regions will be clearly stated during the promotion period.

Shipping Locations

• We currently ship to selected domestic and international destinations.

• Shipping availability may vary depending on your location and local shipping regulations.

Delivery Times

Estimated delivery times may vary depending on the shipping carrier and destination:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–21 business days

Please note that delivery times are estimates and are not guaranteed.

Tracking Information

• Once your order has been shipped, you will receive a confirmation email with tracking details, where available.

• Customers are responsible for monitoring shipment tracking and ensuring someone is available to receive the package if required.

Customs, Duties & Taxes

• International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country.

• NY Vanilla is not responsible for delays caused by customs clearance processes.

Lost or Delayed Packages

• NY Vanilla is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

• If your package is lost in transit, please contact the shipping carrier first. You may also contact us for assistance.

Returns & Exchanges

• We offer a 30-day return policy from the date of delivery.

• Items must be unused, unopened, and in their original condition to qualify for a return.
  

For more details, please review our Return Policy or contact our support team through NY Vanilla Contact Page.

Contact Us

If you have any questions regarding shipping, please contact us through NY Vanilla.